WhatsApp Business automation
Official WhatsApp Business Platform (Cloud API) number with a verified profile. Instant replies, catalogues, quick-reply buttons, document and location sharing, and opt-in broadcast campaigns.
Every enquiry answered.
Every lead captured.
AI automation for WhatsApp, Instagram, Facebook, your website and email. Reply in seconds, qualify every lead around the clock and send it straight to your CRM and sales team.
Velozity Global's business AI automation connects WhatsApp Business, Instagram DMs and comments, Facebook Messenger and Lead Ads, website chat, enquiry forms, email and missed calls to one AI assistant. It replies instantly, qualifies and scores leads, books appointments, syncs every enquiry to your CRM and hands complex conversations to your team.
Last updated: 2026-10-21
The problemLeads don't wait.
Leads don't wait.
Neither should your replies.
Enquiries arrive on WhatsApp, Instagram, Facebook ads, your website and email, often after hours. When they sit unanswered or live in someone's personal phone, they go to the competitor who replied first. AI automation gives every enquiry an instant, accurate reply and a clear owner.
- Instant replies on every channel, 24/7
- Leads qualified, scored and assigned automatically
- One inbox and one CRM record per customer
- Human handover whenever it matters
Unified lead inboxIllustrative
Priya · WhatsApp
Hot leadIs the 3BHK in Kakkanad still available? Budget around 90L
@arjun.designs · Instagram
DM sentCommented "price" on your reel
Fatima · Facebook Lead Ad
Visit bookedRequested a callback for Saturday
Rahul · Website chat
QualifiedNeed a quote for 25 users
Meera · Email
To humanWants to discuss a refund on order #4821
5 new enquiries · all answered in under 10 seconds
Channels we automateOne AI assistant.
One AI assistant.
Every place your customers message you.
Instagram DM & comment automation
Reply to DMs, story replies and keyword comments like "price" or "details" automatically, then move the conversation into a qualified lead with name, number and requirement.
Facebook Messenger & Lead Ads
Capture Facebook and Instagram Lead Ads form submissions the moment they arrive and follow up on WhatsApp within seconds, while the prospect is still interested.
Website chat & enquiry forms
An AI chat widget trained on your services, pricing and FAQs, plus automatic follow-up for every contact-form, landing-page and Google Ads enquiry.
Email enquiries
Read incoming enquiry emails, extract the requirement, draft or send a first response and create the lead record without anyone copying and pasting.
Missed calls & voice
Send an instant WhatsApp to every missed caller, or pair with our AI Receptionist to answer calls, capture intent and book appointments.
What the automation doesFrom first message
From first message
to closed deal.
Instant 24/7 replies
Answer in seconds at 11 pm on a Sunday as reliably as at 11 am on a Monday. Responses are grounded in your approved content: services, prices, policies, locations and availability.
AI lead qualification & scoring
The assistant asks the questions your sales team would: budget, location, timeline, product interest. Each lead is tagged hot, warm or cold so your team calls the right people first.
One unified inbox
WhatsApp, Instagram, Facebook, web chat and email conversations in a single shared inbox, with full history per customer, internal notes and clear ownership.
CRM sync & auto-assignment
Every enquiry is created or updated in your CRM, Google Sheet or ERP and routed to the right salesperson or branch by product, region or language.
Follow-ups that actually happen
Automated reminders and nurture sequences for leads who go quiet, plus opt-in broadcast campaigns for offers, launches and re-engagement.
Bookings, quotes & payments
Book site visits, consultations and demos into your calendar, send quotations or brochures, and share payment links directly in the conversation.
Human handover
The AI knows when to step back. Complaints, negotiations and high-value leads are handed to a person instantly, with a summary so the customer never repeats themselves.
Reports you can act on
See enquiries by channel and campaign, first-response time, conversion rate, lost-lead reasons and team performance on one dashboard.
How it worksLive in weeks,
Live in weeks,
not months.
01
Map your enquiry journey
Channels, common questions, qualification criteria and who should follow up.
02
Connect channels & train the AI
WhatsApp, Instagram, Facebook, website and CRM connected; the assistant learns your business.
03
Pilot with your team
Go live on one or two channels with human review, then tune replies and routing.
04
Scale and optimise
Add channels, campaigns and automations, guided by conversion data.
A good fit for Businesses receiving 50+ enquiries a month across WhatsApp, Instagram, Facebook or their website, and sales teams that lose leads to slow follow-up.
Why AI, not just a chatbotManual replies, basic chatbot
Manual replies, basic chatbot
or AI automation?
| Manual handling | Rule-based chatbot | Velozity AI automation | |
|---|---|---|---|
| Response time | Minutes to hours, office hours only | Instant, but only for exact keywords | Instant, 24/7, understands natural language |
| Channels | Each channel checked separately | Usually one channel | WhatsApp, Instagram, Facebook, web, email in one inbox |
| Lead qualification | Depends on who picks up | Fixed menu of options | Asks follow-up questions and scores every lead |
| Languages | Limited to available staff | Pre-written scripts only | English, Hindi, Tamil, Malayalam, Arabic and more |
| CRM updates | Manual copy and paste | Partial or none | Automatic, with assignment and follow-up tasks |
| Escalation | Ad hoc | Dead ends when the menu runs out | Hands over to a person with a conversation summary |
IndustriesBuilt around how
Built around how
your customers buy.
Real estate
Qualify property enquiries from portals, Instagram and Facebook ads, share brochures and book site visits.
Learn moreClinics & healthcare
Answer treatment and timing questions, book appointments and send reminders to reduce no-shows.
Learn moreRetail & jewellery
Share catalogues and prices on WhatsApp, capture walk-in intent and run festive-season campaigns.
Learn moreEducation & coaching
Handle course, fee and batch enquiries, collect student details and schedule counselling calls.
Hospitality & restaurants
Take reservations and event enquiries, answer menu questions and collect reviews after a visit.
B2B & professional services
Qualify inbound requirements, route them to the right specialist and send quotations faster.
Learn moreFor influencers & creatorsThousands of DMs.
Thousands of DMs.
Zero missed brand deals.
When a reel takes off, your inbox fills with comments, fan questions and collaboration offers faster than anyone can read them. Instagram DM automation for creators replies to followers in your tone, sends links on comment keywords and makes sure every paid opportunity reaches you or your manager.
- Comment-to-DM: followers comment a keyword like "LINK" and instantly get the link in their DMs
- Brand collaboration enquiries detected, separated from fan messages and sent your media kit and rates
- FAQs answered 24/7: gear, routines, discount codes, shoot locations, booking details
- Sell courses, merch, presets and 1:1 sessions with payment links inside the chat
- Story-reply and new-follower welcome messages that grow your WhatsApp community or email list
- Your manager or team sees only the conversations that need you
Creator inboxIllustrative
Comment: "LINK" on your reel
Auto-DM412 followers sent the link automatically
Brand · Skincare label
Brand dealCollab enquiry for 3 reels in December
Follower question
AnsweredWhich camera do you use for vlogs?
Course enquiry
PaidPayment link sent for the editing masterclass
Agency proposal
To managerLong-term ambassador contract
Fans answered. Brand deals flagged.
IntegrationsWorks with the tools
Works with the tools
you already use.
WhatsApp Business PlatformInstagramFacebook MessengerMeta Lead AdsWebsite chatGmail & OutlookZoho CRMHubSpotSalesforceGoogle SheetsGoogle CalendarShopifyWooCommerceRazorpaySlackCustom CRM & ERP APIs
Compliant by design Built on Meta's official WhatsApp Business Platform and Instagram messaging APIs, with opt-in management, approved message templates and role-based access to conversations.
QuestionsBusiness AI automation,
Business AI automation,
answered.
What is business AI automation for WhatsApp and Instagram?+
It is an AI assistant connected to your WhatsApp Business number, Instagram account, Facebook page, website and email. It replies to customer enquiries instantly, asks qualifying questions, books appointments and saves every lead to your CRM, while handing complex conversations to your team.
Do I need the official WhatsApp Business API?+
Yes. For automation at business scale we set up the official WhatsApp Business Platform (Cloud API) through Meta, including number registration, business verification and message templates. This keeps your number compliant and avoids the bans that unofficial tools risk.
Can the AI reply to Instagram DMs and comments automatically?+
Yes. Using Meta's official Instagram messaging API, the assistant can respond to direct messages, story replies and comments containing chosen keywords, then continue the conversation in DM to capture the lead's details.
Will the AI give wrong answers to my customers?+
The assistant answers only from content you approve, such as your services, prices, policies and FAQs. When a question falls outside that content, or a customer asks for a person, it hands the conversation to your team instead of guessing.
Which CRMs and tools can you integrate with?+
We commonly connect Zoho CRM, HubSpot, Salesforce, Google Sheets, Google Calendar, Shopify, WooCommerce and Razorpay, and we build custom integrations for in-house CRMs and ERPs through their APIs.
Which languages does the AI support?+
The assistant can converse in English, Hindi, Tamil, Malayalam, Kannada, Telugu, Arabic and other major languages, and can reply in the language the customer writes in.
How long does it take to go live?+
Most businesses start with a pilot on one or two channels. Timelines depend mainly on WhatsApp Business verification and the number of integrations; we agree a clear plan and date during scoping.
How much does AI lead automation cost?+
Cost depends on the number of channels, conversation volume, languages and integrations. WhatsApp conversation charges are billed by Meta separately. Share your channels and monthly enquiry volume and we will send a fixed-scope proposal.
Can influencers and creators use Instagram DM automation?+
Yes. Creators use it to auto-reply to DMs and story replies, send links when followers comment a keyword such as "LINK", sort brand collaboration enquiries from fan messages, share their media kit and rates, and sell courses, merch or consultations, all through Meta's official Instagram API so the account stays safe.
Do you offer this service outside India?+
Yes. Velozity Global is headquartered in Kochi, Kerala, and delivers AI automation for businesses across India, including Chennai, Bangalore, Mumbai and Coimbatore, as well as the UAE and the USA.
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Tell us your channels and monthly enquiry volume.
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