Lab reports on WhatsApp.
AI that patients understand.
Patients get their reports on WhatsApp — no app, no OTP, no portal login. AI explains results in plain language. Works with the lab software you already use.
Why patients call your front desk 20 times a day.
“Report is ready, app still says processing”
Status doesn’t match reality. Patients see outdated information and assume the lab lost their sample.
“OTP never arrived”
Patients locked out of their own reports. They call your front desk instead.
“Paid at the counter, app says payment due”
Reports wrongly blocked. Patient already paid but the system hasn’t synced.
“One phone number, whole family”
Wrong reports sent to the wrong person. Missing reports. No way to tell who is who.
“Download our app first”
Patients just want the PDF. They don’t want to install anything for a one-time report.
“When will it be ready?”
No ETA, so they call. Again and again. Your front desk becomes a call centre.
Every one of these costs you a Google review.
Keep your lab software. Upgrade your diagnostic lab patient experience.
LabMind Connect plugs into your existing system and handles everything your patient sees.
WhatsApp lab report delivery
Secure, expiring report link. No app, no login. Patient taps and views their PDF instantly.
Live status with ETA
Sample collected → Processing → Verified → Ready. With an estimated ready time, updated automatically.
Family profiles
One number, every family member. Each report clearly labelled with name and age. No mix-ups.
Payment clarity
Patients see exactly what was paid at the counter. Reports are never wrongly blocked.
Report history
Every past report in one link, with trend graphs. Patients track their health over time.
Review booster
After a smooth experience, a gentle prompt to leave a Google review. More stars, more patients.
Works with any LIMS. We handle the integration with your existing lab software.
An AI assistant built for diagnostic labs.
LabMind’s AI understands lab reports, forms and workflows. It handles the routine work and explains results clearly, while your pathologist stays in control.
Ask LabMind
14 reports exceeded TAT. 9 were thyroid panels delayed by a reagent shortage at Branch 2. 3 were manual entry backlogs on Saturday. 2 were pending pathologist sign-off.
Patient details and 4 tests extracted. Please confirm the doctor’s name (low confidence).
Your fasting glucose is 128 mg/dL, which is above the normal range (70–100 mg/dL). This does not mean anything is wrong on its own. Please discuss this result with your doctor.
Owners and staff ask questions about their lab in plain English or Tamil and get instant answers from their own data.
Answers “Is my report ready?”, “When will it be ready?” and “What does this mean?” 24/7. Hands over to staff when needed.
Patient-friendly summaries in English, Tamil and Hindi. Released only after pathologist approval.
Reads handwritten test request forms and fills registration automatically for staff to confirm.
Highlights critical and implausible values before reports go out.
Abnormal values and trends at a glance for referring doctors.
Daily plain-language summary of revenue, volumes, delays and top referrers.
AI lab software with safety built in.
Your pathologist approves every report. AI never changes a result.
Patient data is minimised and protected before any AI processing.
Every AI output is logged with who approved it.
AI features can be switched on or off per lab.
Lab report on WhatsApp vs the old way.
Before LabMind
- Download an app
- Wait for OTP
- Wrong status
- Call the lab
- Pay twice
- 1-star review
With LabMind
- WhatsApp message
- Report in one tap
- Live ETA
- AI explains the result
- Payment shown correctly
- 5-star review
From sample to signed report.
Registration & billing
Register patients, capture test requests (or let AI scan paper forms), generate bills, and issue barcoded sample labels. Walk-in, appointment, and home collection supported.
New Registration
RegisterBarcode & sample tracking
Every tube gets a unique barcode. Track samples from collection to processing to reporting. Know exactly where each sample is and how long it has been in the pipeline.
Active Samples
18 in progress| Barcode | Patient | Tests | Stage | TAT |
|---|---|---|---|---|
| LM-4821 | Priya N. | CBC, TSH | Processing | 1.2h |
| LM-4822 | Arun S. | LFT, KFT | Collected | 0.4h |
| LM-4823 | Meera K. | HbA1c | Machine | 1.8h |
Result entry & machine interfacing
Results from automated analysers flow directly into LabMind via HL7/ASTM interfacing. Manual results can be entered with AI validation. No double-entry, fewer transcription errors.
Analyser Feed
3 connectedHaematology
Sysmex XN-1000
Biochemistry
Beckman AU-680
Immunoassay
Abbott Architect
Manual Entry
AI-validated input
Pathologist sign-off & report delivery
Pathologist reviews AI-flagged results, approves or edits, and digitally signs the report. Reports are delivered instantly via WhatsApp, SMS, email, and patient portal.
Delivery Status
4 reports sent| Patient | SMS | Portal | ||
|---|---|---|---|---|
| Priya N. | Sent | Sent | Sent | Live |
| Arun S. | Pending | Sent | — | Live |
Your lab type. Your workflow.
Standalone diagnostic centres
- Full workflow from walk-in to report
- Home collection management
- Patient portal with report history
Multi-branch lab chains
- Centralised reporting across branches
- Branch-level billing and analytics
- Unified patient database
Hospital labs
- Integrates with HMS/HIS via HL7
- Lab orders from doctor workstations
- Results posted to patient EMR
B2B & reference labs
- B2B client portal with statements
- Outsource test management
- Referral commission tracking
Everyone sees what they need.
Patient portal
- Download reports anytime
- Report history and trend graphs
- AI-generated plain-language summary
Doctor portal
- View patient reports instantly
- AI-curated abnormal value summary
- Track patient result trends
B2B client portal
- Access all referred patient reports
- Monthly statements and invoices
- Real-time sample status tracking
Your lab at a glance.
Business Overview
Oct 2026Two ways to get started
with AI lab software.
- Live in weeks, no migration
- WhatsApp report delivery
- Live status & ETA
- Family profiles
- AI WhatsApp assistant
- AI Report Explainer
- Everything in Connect
- Registration & billing
- Sample tracking & result entry
- Full LabMind AI suite (Ask LabMind, AI Form Scan, Smart Flags)
- Owner dashboard
- Patient, doctor & B2B portals
Try LabMind Connect at one branch for 30 days.
Connect
We link to your existing lab software.
Go live
Patients get WhatsApp reports and AI explanations.
Measure
Fewer “where’s my report” calls. More reviews.
Goals, not promises.
Common questions.
Do we need to replace our current lab software?
Do patients need to download an app?
Does LabMind’s AI diagnose patients?
Is the report link secure?
How long does setup take?
Which lab software do you integrate with?
Can it connect to our analysers?
Does it support multiple branches?
Which languages does the AI report explainer support?
LabMind.
Built for your lab.
Book a 20-minute demo, start a pilot, or just ask a question.
Our team responds within one working day.