The Challenge
A multi-specialty clinic in [CONFIRM city] was losing patients due to unanswered calls during peak hours and after business hours. Receptionists were overwhelmed, and 30% of calls went to voicemail. No-show rates were high because confirmation calls were inconsistent.
The Solution
We deployed the AI Receptionist to handle all inbound calls, integrated with the clinic appointment system for real-time availability checks, and set up automated SMS confirmations and reminders. The AI handles routine enquiries (timing, location, insurance) and routes medical questions to staff.
Results
55%reduction in missed appointments
0%calls going to voicemail
24/7availability for booking and enquiries
85%of routine calls fully handled by AI