AI voice agents for tier-1 calls
AI handles routine queries — balance enquiry, order status, appointment booking, FAQ — without human intervention. Handles 40-60% of call volume. Escalates to humans for complex issues.
AI Software · Contact Centre
AI contact centre solutions for Indian businesses.
AI-powered contact centre solutions that help Indian businesses handle inbound and outbound calls at scale. AI voice agents answer tier-1 queries, intelligent call routing sends complex calls to the right agent, real-time sentiment analysis flags escalations, and AI agent assist helps human agents resolve faster — in English, Hindi, and Tamil.
Who it is for
Who uses AI contact centre solutions in India.
- Indian BPOs and contact centres with 50+ agents
- Banks and insurance companies with high call volumes
- E-commerce companies handling order and return queries
- Telecom companies managing customer service at scale
- Healthcare chains with patient call centres
The problem
Why Indian contact centres need AI.
Agent attrition is 40-60% annually
Contact centre agents in India stay an average of 8 months. Training new agents takes 2-4 weeks. By the time they are productive, they are looking for their next job. You are permanently understaffed.
Average handle time is too high
Agents spend 30-40% of call time searching for information — customer history, product details, policy documents. This drives up handle time, reduces capacity, and frustrates both agents and customers.
Quality monitoring covers 2% of calls
QA teams manually review 2-3% of calls. The other 97% are unmonitored. Bad calls — rude agents, wrong information, missed upsells — go undetected until customer complaints arrive.
Features
AI contact centre features.
Intelligent call routing
AI analyses caller intent, sentiment, and history to route calls to the best-suited agent. Skill-based, sentiment-based, and VIP routing. Reduce transfers by 50%.
Real-time agent assist
AI listens to live calls and surfaces relevant information — customer history, product details, scripts, and compliance prompts — in real time. Agents resolve faster without searching.
AI quality monitoring (100% of calls)
Every call is transcribed, scored, and analysed. AI flags compliance violations, sentiment shifts, missed opportunities, and best practices. QA teams review AI-flagged calls instead of random samples.
Sentiment analysis and CSAT prediction
Real-time sentiment tracking during calls. AI predicts CSAT scores before surveys are sent. Managers intervene on calls heading towards dissatisfaction.
Outbound AI calling
AI makes outbound calls for appointment reminders, payment collection, surveys, and lead qualification. Handles 10x the volume of human agents at 10% of the cost.
How it works
Deploy AI in your contact centre.
01
Contact centre assessment
We analyse your call data, agent workflows, and quality metrics. Identify which call types AI can handle and where agent assist adds value.
02
AI training and integration
Train AI on your products, policies, and customer data. Integrate with your ACD, CRM, and telephony infrastructure. Test with real calls in shadow mode.
03
Phased go-live
Start with AI handling one call type (e.g., balance enquiry). Expand to more call types as AI accuracy is validated. Full deployment in 4-8 weeks.
04
Continuous improvement
AI improves with every call. Monthly model updates, new intent training, and performance optimisation. Dashboard shows AI vs human performance metrics.
Pricing
AI contact centre pricing in India.
AI Assist
AI agent assist and quality monitoring for existing agents.
- Real-time agent assist
- AI quality monitoring
- Call transcription
- Sentiment analysis
- Performance dashboards
- CRM integration
AI Voice + Assist
AI voice agents for tier-1 calls plus agent assist for humans.
- Everything in AI Assist
- AI voice agents (tier-1)
- Intelligent call routing
- Outbound AI calling
- Advanced analytics
- Dedicated account manager
Enterprise
Full AI contact centre transformation.
- Everything in AI Voice + Assist
- Custom AI model training
- Multi-language support
- On-premise deployment
- Dedicated AI team
- SLA-backed uptime
Comparison
Velozity vs typical contact centre AI in India.
| Feature | Velozity | Typical alternatives |
|---|---|---|
| Indian languages | English, Hindi, Tamil | English only |
| AI voice agents | Handle 40-60% of calls autonomously | Basic IVR only |
| Quality monitoring | 100% of calls scored by AI | 2-3% manual review |
| Agent assist | Real-time info surfacing during calls | Post-call analytics only |
| Sentiment analysis | Real-time with CSAT prediction | Post-call surveys |
| India pricing | From ₹50,000/month | ₹2-5 Lakh/month typical |
Proof
Real results.
AI handling thousands of calls per day
Our AI contact centre solutions handle tier-1 calls for healthcare, real estate, and financial services companies. AI resolves 45% of calls without human intervention. Average handle time reduced by 35%. Quality scores improved by 25%.
Read the case studyFAQ
AI contact centre solutions India — FAQs.
Can AI really handle customer calls?+
Yes. For tier-1 queries (balance, order status, appointment booking, FAQ), AI resolves 40-60% of calls without human intervention. Complex or emotional calls are routed to human agents.
Does it work with our existing telephony?+
Yes. We integrate with SIP trunks, Avaya, Genesys, Cisco, Asterisk, FreeSWITCH, and cloud telephony providers. No need to replace your existing infrastructure.
How does AI quality monitoring work?+
Every call is transcribed and scored against your quality criteria — greeting, compliance, resolution, sentiment, and custom parameters. AI flags calls that need human review. QA teams focus on flagged calls.
Can it handle Hindi and regional languages?+
Yes. Currently supports English, Hindi, and Tamil. More Indian languages are being added.
What is the ROI of AI in a contact centre?+
Typical ROI: 40-60% of tier-1 calls automated (reducing agent headcount needs), 35% reduction in handle time, 25% improvement in quality scores, and 50% reduction in training time with agent assist.
How long does deployment take?+
AI assist for existing agents: 2-3 weeks. AI voice agents for tier-1 calls: 4-8 weeks. Full transformation: 8-16 weeks.
A conversation is a good place to start
Transform your contact centre with AI.
Transform your contact centre with AI.
See the demo.
Tell us what could work better. We'll help you find the intelligent way forward.
Call us: +91 80720 64524