Call recording system with AI transcription
for sales and compliance teams
A hardware gateway that records every inbound and outbound call, transcribes it using on-device AI, and stores searchable transcripts locally. Built for sales training, compliance audits, and dispute resolution.
Recording Dashboard
TodayWhat you are dealing with today.
Critical calls go unrecorded
Without systematic recording, important customer commitments, pricing discussions, and verbal agreements are lost. When disputes arise, it is your word against theirs.
Compliance audits expose gaps in call documentation
Regulators like IRDAI and SEBI require call records for financial advisory and insurance telesales. Manual documentation is incomplete and hard to verify during audits.
No data for coaching and training new reps
Managers cannot review actual calls to identify what top performers do differently. Training relies on role-play instead of real examples. New reps take longer to ramp up.
From setup to results.
Connect the gateway to your phone system
The gateway connects inline between your PBX and telecom lines. Supports SIP trunks, PRI, and analog lines. Installation takes a few hours with no downtime for your team.
Phone System Connection
Connected| Interface | Type | Status |
|---|---|---|
| PRI Link 1 | E1/T1 | Recording |
| PRI Link 2 | E1/T1 | Recording |
| SIP Trunk | UDP | Recording |
| Analog Lines | FXO | Standby |
Every call is recorded and transcribed automatically
All calls are captured in full-duplex stereo. The on-device AI engine transcribes each call in real time, supporting English, Hindi, and regional languages.
Live Recordings
12 active| Ext | Caller | Duration | Status | Language |
|---|---|---|---|---|
| 201 | Amit S. | 04:12 | Live | HI-EN |
| 205 | Neha R. | 02:45 | Live | EN |
| 210 | Suresh P. | 06:30 | Completed | TA |
Search, review, and tag calls from the dashboard
Browse calls by date, rep, duration, or keyword. Search transcripts for specific phrases, product names, or compliance-sensitive terms. Tag calls for follow-up or training.
| Date | Agent | Duration | Keywords | Sentiment |
|---|---|---|---|---|
| 24 Sep | ASAmit S. | 4:12 | pricing, delivery, discount | Positive |
| 24 Sep | NRNeha R. | 2:45 | complaint, refund | Negative |
| 23 Sep | SPSuresh P. | 6:30 | order, payment terms | Neutral |
Generate compliance reports and training playlists
Export call logs and transcripts for regulatory audits. Create training playlists of exemplary calls for new hires. Track call quality scores over time.
Compliance Dashboard
Export Report| Check | Status | Last Verified |
|---|---|---|
| 100% call capture | Passed | 24 Sep 2026 |
| Consent recording | Passed | 24 Sep 2026 |
| Retention policy (180d) | Passed | 23 Sep 2026 |
| PII redaction | Warning | 22 Sep 2026 |
What you get.
100% call capture across all channels
Every call on every line is recorded automatically. No manual start/stop buttons. Full-duplex stereo separates caller and agent voices for clear playback.
Capture Status
All channelsOn-device AI transcription
Speech-to-text runs locally on the gateway hardware. Supports English, Hindi, Tamil, Telugu, and Marathi. Transcripts are available within seconds of call completion.
AI Engine
Full-text transcript search
Search across thousands of call transcripts by keyword, phrase, or regular expression. Find every call where a specific product, competitor, or compliance term was mentioned.
Call #8421 · Amit S. · 22 Sep 2026
Call #8390 · Neha R. · 21 Sep 2026
Compliance-ready audit trails
Tamper-proof recording storage with timestamps, caller ID, and agent identification. Meets documentation requirements for IRDAI, SEBI, and RBI regulated businesses.
Audit Log
Training and coaching tools
Bookmark exemplary calls, create training playlists, and share specific segments with reps. Side-by-side comparison of top performer calls versus new hire calls.
Training Playlists
Create Playlist| Playlist | Calls | Purpose | Created |
|---|---|---|---|
| Best closings | 24 | Top performers | 20 Sep |
| Objection handling | 18 | Training | 18 Sep |
| Compliance issues | 6 | Review | 22 Sep |
On-premise storage with encryption
All recordings are stored locally on encrypted SSDs. No audio data leaves your premises. Retention policies are configurable from 90 days to 7 years.
Storage Status
All encryptedWatch a quick demo.
Call Recording Gateway in 60 seconds.
What it looks like in practice.
Insurance telesales team, Hyderabad
A 20-person insurance telesales team was selling health and motor policies over the phone. IRDAI audits required documented proof of disclosures made during sales calls. The team relied on manual call notes, which were incomplete and inconsistent. Two consecutive audit cycles flagged documentation gaps.
After deploying the Call Recording Gateway, every call was recorded and transcribed automatically. Compliance audit scores improved by 40% in the next review cycle. Auditors could verify specific disclosures by searching transcripts directly.
"During our last IRDAI audit, we pulled up any call the auditor asked for within seconds. The transcript search alone saved us two days of preparation. Our compliance score went from borderline to exemplary."Priya M., Compliance Manager, Insurance Telesales Firm
Works with your existing tools.
Enterprise-ready from day one.
Deployment
- 1U rack-mount hardware
- SIP trunk, PRI, and analog line support
- Supports up to 30 concurrent recording channels
- Local SSD storage with configurable retention
- Stack units for larger deployments
Security and compliance
- AES-256 encryption for stored recordings
- Role-based access with audit logging
- Tamper-proof storage with hash verification
- Configurable retention policies (90 days to 7 years)
- Compliant with IRDAI and SEBI call recording mandates
Clear pricing. No surprises.
Pricing depends on your team size, deployment, and support needs.
Plus ₹12,000/month for AI transcription subscription. GST extra.
INCLUDES
- Gateway hardware (30-channel recording)
- On-device AI transcription engine
- Search and analytics dashboard
- Compliance report templates
- Installation and PBX integration
- First-year hardware warranty
Built for specific needs.
Good fit
- Insurance telesales teams needing IRDAI-compliant call records
- Financial advisory firms under SEBI documentation requirements
- Sales teams wanting searchable call archives for training and disputes
- BPO and KPO operations needing quality monitoring
- Any business where verbal commitments on calls carry legal weight
Not designed for
- Teams with fewer than 10 phone lines (cloud recording solutions are simpler)
- Businesses needing auto-quotation from calls (consider the AI Call Center Gateway instead)
- Fully cloud-based contact centres already on platforms like Genesys or Five9
- Companies comfortable with third-party cloud recording services
How much does the Call Recording Gateway cost?+
The hardware starts at ₹1,95,000 one-time for a 30-channel unit. The AI transcription subscription is ₹12,000 per month. GST is additional.
Is call recording legal in India?+
Yes. Under the Indian Telegraph Act and IT Act, businesses can record calls for legitimate business purposes including quality assurance, training, and regulatory compliance. A disclosure tone or message at the start of the call is recommended.
Which languages does transcription support?+
English, Hindi, Tamil, Telugu, and Marathi are supported. Mixed-language conversations are handled with over 88% accuracy.
How long are recordings stored?+
Retention is configurable from 90 days to 7 years based on your compliance requirements. The gateway includes local SSD storage. For extended retention, recordings can be archived to your own NAS.
Does it integrate with our CRM?+
Yes. Call recordings and transcripts can be linked to CRM records in Zoho, Salesforce, Freshdesk, or custom systems via REST API.
How is this different from the AI Call Center Gateway?+
The Call Recording Gateway focuses on recording, transcription, and compliance. The AI Call Center Gateway adds auto-quotation generation from call content. Choose based on whether you need quotation automation.
Can we listen to calls remotely?+
Yes. The dashboard is accessible over your LAN. For remote access, it can be configured behind your VPN. Call playback and transcript search work from any browser.
What happens during a power outage?+
The gateway includes a built-in UPS buffer that completes recording of active calls during short outages. Longer outages are logged and recordings resume automatically when power returns.
Related guides.
AI call recording for sales teams
How AI call recording helps sales teams improve quote accuracy and close rates.
Read the guideDesigning useful voice agents
Practical guidelines for building voice AI that people actually want to use.
Read the guideTurn AI feedback into an improvement process
How to use call review insights to drive measurable coaching outcomes.
Read the guideCall Recording Gateway.
Let's set it up.
Book a 20-minute demo, get a quote, or just ask a question.
Our team in Chennai responds within one working day.